Use "FIRST10" for 10% off first order // Free International Shipping over £55 // Free US/Canada Shipping over £75

Shipping / FAQs


How much does shipping cost? 

 

UK Shipping

Standard Shipping (1st Class Signed For) on orders over £54.99 - FREE

Standard Shipping (1st Class Signed For) - From £1.50 - £3.50

Special Delivery Guaranteed Next Day by 1pm - £6.50 - £10.50



European Shipping

Standard Shipping (with tracking) - £6.50

Standard Shipping (with tracking) on orders over £54.99 - FREE


USA / Canada Shipping 

Standard Shipping (with tracking) - £12.50

Standard Shipping (with tracking) on orders over £75.00 - FREE


International Shipping

Standard Shipping (with tracking) - £6.50

Standard Shipping (with tracking) on orders over £54.99 - FREE

 

How long is shipping? 

Dispatch: Usually same day or next day dispatch time (dependent on stock availability). If out of stock, please allow an extra 1-2 days dispatch time to produce and pack.

UK Shipping: 1-2 days (There are shipping delays in some parts of the UK, please allow extra time for your package to arrive. All orders are shipped with tracking numbers to confirm proof of delivery and will require a signature. Special Delivery Guaranteed Next Day by 1pm is available by selecting this option at checkout). 

Europe/International Shipping: 5-10 days (There are shipping delays in some countries, please allow extra time for your package to arrive. All orders are shipped with tracking numbers to confirm proofing of delivery and will require a signature).

Some customers may experience shipping delays due to the Covid-19 global health pandemic, especially if your city or country is in quarantine or lockdown. All orders are sent with a tracking link to confirm delivery. Coronavirus updates.

We are not liable for lost packages where tracking status indicates "item delivered". However, your package may be considered lost after 10 business days, if still not delivered. Please email your 4 digit order number to LikeItOnTopSkin@gmail.com so that we can investigate further and re-ship your package. 

 

 

Do you offer discounts? 

Yes, subscribe for 10% off first order. This discount is available for first time customers only. Limited to one discount per customer.

Yes, send us a review with a before/after pictures for 25% off next order. This discount is available for existing customers only. Limited to one discount per customer. 

 

Do you offer refunds? 

As our products are currently made to order, we do not accept returns unless they are faulty. If this is the case, please notify us within 14 days of receipt for an exchange. We do not refund or exchange products if it has caused a reaction. Please ensure that you do a patch test on a clear area of skin for at least three days prior to adding the products to your daily skincare routine. 

 

What are your products packaged with? 

Our handmade products are packaged in glass bottles and glass jars. The plastic serum, spray and pipette lids are all 100% recyclable. Large orders are shipped in recycled cardboard boxes and smaller orders are shipped in yellow bubble padded envelopes. All product containers and packaging materials are 100% recyclable and therefore sustainable

 

How should I use the 4-Step Kit? 

1. use (dirt cleansing) to remove any build-up of oils and make-up. Apply to wet face and lather, rubbing in a circular motion. Rinse with warm water and pat dry. Alternatively, apply to dry face using cotton wool to remove make-up.

2. use (double cleansing) to even skin tone and reduce hyperpigmentation. Apply to wet skin and lather, rubbing in a circular motion. Rinse with warm water and pat dry. 

3. use (toning) to strengthen the skin's outer layer by resetting pH balance. Apply to cleansed skin and then wipe using cotton wool.

4. use (oil cleansing) to maintain skin's hydration to support with acne, hyperpigmentation, uneven skin tone and plumping. Apply to a dry face after cleansing and toning, or wet face and rubbed, twice per day.

 

Should I do a patch test? 

Yes, we always recommend doing a patch test on a clear area of skin for at least three days. All products are handmade, natural and vegan. Essential oils are widely recognised as safe and effective, however it is possible for an oil to cause sensitisation or an allergic reaction. Please do a patch test before use. If you get any irritation, such as redness, itching, blisters, or swelling discontinue use.

 

How long before I see results? 

Everyone's skin is unique, so the time frame will differ from person to person. It takes about a month for your skin to completely renew. Most of the time, you'll start to see progress in your complexion within the first 30 days, although many customers see a change in their skin within just 2-3 days of using Like It On Top. However, please remember that spots begin deep below the surface of your skin and could take up to eight weeks to surface. Some people may experience a skin purge (breakout) within four to six weeks of starting a new skin care routine. If you don't see significant improvement after eight weeks, it could be that you need to adjust the frequency of application. 

 

How can I get in touch? 

Please email us at LikeItOnTopSkin@gmail.com.