Use FIRST10 for 10% off first order / Free UK shipping (£30) / Free Int shipping (£75)

Shipping / FAQs


How much does shipping cost? 

UK Shipping 

Tracked 48 (2-3 days) on orders over £30.00 - FREE

Tracked 48 (2-3 days) on orders under £30.00 - £3.50

Tracked 24 (1-2 days) on orders under £30.00 - £5.00

 

Special Delivery Guaranteed Next Day by 1pm - From £6.50

 

European Shipping

Standard Shipping (with tracking) on orders over £75.00 - FREE

 

USA / Canada Shipping 

Standard Shipping (with tracking) on orders over £75.00 - FREE

 

International Shipping

Standard Shipping (with tracking) on orders over £75.00 - FREE

(ALLOW EXTRA TIME FOR YOUR DELIVERY TO ARRIVE AS ROYAL MAIL ARE REPORTING UK/INTERNATIONAL SHIPPING DELAYS DUE TO COVID-19)

 

How long is shipping? 

Dispatch: Usually same day or next day dispatch time (dependent on stock availability). If out of stock, please allow an extra 1-2 days dispatch time to produce and pack. Please note that “pre-order” items will be shipped together with the rest of your order, so please allow extra time for your order to arrive. 

UK Shipping: 1-3 days depending on shipping option selected at checkout (99% of orders are shipped on time by Royal Mail, but a small percentage of packages may be delayed in some parts of the UK, so please allow extra time for your package to arrive. All orders are shipped with tracking numbers to confirm proof of delivery and will require a signature. Special Delivery Guaranteed Next Day by 1pm is available by selecting this option at checkout). 

Europe/International Shipping: 5-10 days (There are shipping delays in some countries, please allow extra time for your package to arrive. All orders are shipped with tracking numbers to confirm proof of delivery and will require a signature). Please note that we are not liable for any possible customs / tax charges payable upon delivery. 

Some customers may experience shipping delays due to the Covid-19 global health pandemic, especially if your city or country is in quarantine or lockdown. All orders are sent with a tracking link to confirm delivery. Coronavirus updates.

We are not liable for lost packages where tracking status indicates "item delivered". However, your package may be considered lost after 15 business days, if still not delivered. Please email your 4 digit order number to LikeItOnTopSkin@gmail.com so that we can investigate further and re-ship your package.  

 

 

Can I change my postal address? 

We cannot accept address changes once your purchase has been made. If the address is incorrect, please place a new order so that we can cancel the order with the incorrect address. 

 

Do you offer discounts? 

Yes, subscribe for 10% off first order. This discount is available for first time customers only. Limited to one discount per customer.

Yes, send us a review with a before/after pictures for 25% off next order. This discount is available for existing customers only. Limited to one discount per customer. 

Discounts must be entered at the time of purchase. We are unable to add discount codes after your purchase has been made. Please note that only one discount code may be used at any one time.  

 

Do you offer refunds? 

We do not accept returns unless they are faulty. If this is the case, please notify us within 7 days of delivery. We do not refund or exchange products if it has caused a reaction. Please ensure that you do a patch test on a clear area of skin for at least three days prior to adding the products to your daily skincare routine. 

 

What are your products packaged with? 

Our handmade products are packaged in glass bottles and glass jars. The plastic serum, spray and pipette lids are all 100% recyclable. Large orders are shipped in recycled cardboard boxes and smaller orders are shipped in yellow bubble padded envelopes. All product containers and packaging materials are 100% recyclable and therefore sustainable

 

How should I use the 4-Step Kit? 

1. use (dirt cleansing) to protect against dirt by removing any build-up of oils and make-up. Apply 2-3 drops of Filth into the palm of your hand and rub into face using circular motions. There isn’t much lather. You can also use it on a dry face with cotton wool to remove makeup.

2. use (double cleansing) for double skin cleansing protection to even skin tone and reduce hyperpigmentation. Pump 2-3 squirts of Stroke into your hand and apply to face wet and rubbed to lather in a circular motion on the skin. Rinse with warm water and pat dry.  

3. use (toning) for toning protection to strengthen the skin's outer layer by resetting pH balance. Spray 2-3 squirts directly on to your face and then wipe with cotton wool.

4. use (oil cleansing) to maintain skin's hydration to support with acne, hyperpigmentation, uneven skin tone and plumping. Sustain may be applied to a dry face after cleansing and toning. Squeeze the pipette directly on to your face (3-4 drops) and then massage into the skin.

 

Should I do a patch test? 

Yes, we always recommend doing a patch test on a clear area of skin for at least three days. All products are handmade, natural and vegan. Essential oils are widely recognised as safe and effective, however it is possible for an oil to cause sensitisation or an allergic reaction. Please do a patch test before use. If you get any irritation, such as redness, itching, blisters, or swelling discontinue use.

 

How long before I see results? 

Everyone's skin is unique, so the time frame will differ from person to person. It takes about a month for your skin to completely renew. Most of the time, you'll start to see progress in your complexion within the first 30 days, although many customers see a change in their skin within just 2-3 days of using Like It On Top. However, please remember that spots begin deep below the surface of your skin and could take up to eight weeks to surface. Some people may experience a skin purge (breakout) within four to six weeks of starting a new skin care routine. If you don't see significant improvement after eight weeks, it could be that you need to adjust the frequency of application. 

 

How long do the products last?

Our products are handmade in very small batches using all natural ingredients. Please start using each product immediately after receiving your package. Be sure to store your jars in a cool, dry and dark place. We recommend exactly how to use each product and how often they should be used. If you are following the directions for your skincare routine, you’ll need to re-order most of our products within less than 3 months. If you have excess product remaining after 3 months of opening, then you need to ensure that you’re following the directions and keeping up with your skincare routine.

 

How can I get in touch? 

By Email:

LikeItOnTopSkin@gmail.com 

By Post:

Like It On Top 
49 Effra Road
London
SW2 1BZ